Removal and Packing Instructions

Removal and Packing FAQ
We can also express you a specially designed drive shipping box, to assure you that your drive will not be damaged further during shipping.
Drive Removal Instructions	Laptops: Many laptop hard drives can be removed by releasing a screw, or clip, and then sliding the drive out. On other models removal of the hard drive may require that case be opened. If this is the case, we recommend that you send the entire machine, including power cables. We will take the responsibility for removing the drive, and putting it back after repairs, if this is what you need. Desktop Machines: The hard drive is the size of a paper-back book. It is a, usually silver but sometimes black, piece of equipment. It is generally mounted with a few screws, and is attached to a gray ribbon cable, and a power cable. If you are comfortable with opening your machine, you should be able to remove it with no problems. Otherwise, get some more expert help, or call us and we will be glad to try to walk you through. Servers:* If you know where the drive(s) are located in the machine, you may be able to remove them without any tools. They will be held by some simple latching system. You may want to consult with the manufacturer, or call us and perhaps we can help.

Packing Instructions	Once you drive is removed from your computer, you should pack it tightly in a strong box. It should not be able to shift in the box at all. Once the box is filled, you should be able to shake it, and not hear or feel any movement. Use the drives original packing box and supports, if you have them. Otherwise, we recommend that you use tightly crumpled paper or bubble wrap, available at Staples, or other office supply store. The big bubbles are best, but just be sure that you have at least 1 inch of padding on all sides of the drive. However, if you use bubble wrap or packing peanuts, ship the drive immediately, because the effectiveness of these packing materials only lasts for a few days. Also, it is a good idea to enclose your drive in an anti-static bag. These are usually silvery plastic. If you don't have one a tight wrap with foil or plastic can help. However, if you don't have access to any anti-static materials, send it anyway, but mark MAGNETIC MEDIA on the side o f the shipping box. Mark the package as fragile and ship it via Fedex, or some other express carrier. Call or email us for specific shipping details.