Alacrity

Data Recovery Services, inc.

 

   

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888-241-1577

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020 7078 7419

 

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We are your best chance, when you've lost expensive data...and time is critical!

Frequently Asked Questions 

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Was that this company we saw on TV?

Yes we did appear on CN8 Money Matters, during April of 2005...it was a blast!

My computer won't start it says something like "No Boot Device"

Image:Hard disk head.jpgThis is an indication that your hard drive, or some other related component has problems.   Let the computer rest for an hour or so, and then try it again.   If it comes back and boots, then try to save your important data as soon as possible, you may not get another chance!  Call us for more information

 

My computer won't start and I hear some strange clicking or clanking noises?

Image:HDDspin.JPGThis is an indication of a serious problem.  You should turn off the computer now, and seek professional help.Call us for more information

 

My computer won't start and it says something like "missing OS"

Image:Hard disk dismantled.jpgThis is actually pretty good news, because it most likely means that your hard drive is still functional.   First make sure you do not have a floppy disk or bootable CD in the computer when you start it.   Then if the problem persists an anti-virus boot disk may be enough to get you past the problem.   There are also some simple but risky procedures that you can try, but consult with a professional first. Call us for more information

 

An important file on my disk disappeared!

This problem is commonly caused by an application. {i.e. word, WordPerfect} or operating system error.   As long as the disk has not been overwritten by another file, or low-level format, your file should still be on the disk.   An easy fix may be to un-delete the file, using an UNDELETE utility, or perhaps in the re-cycle bin on your desktop.    However, if these methods do not work or are un-available to you, we can still recover the file.    If the file was on a floppy disk, you may be able to send us an image of the disk, via email.    Each week we get a few of these requests, and our success rate, especially for text documents, is well over 95%, and the usual cost is about $175-$350..     Call us for more information.

 

A folder that I saved has disappeared from MY COMPUTER?

This is difficult to diagnose without more information.   First, try to reconstruct the actions by you or other users since you last saw the file.   This may give you a clue as to what happened, perhaps it has just been moved or renamed.  Also check in the re-cycle bin.   If all this fails then you should stop using the drive immediately, especially don't save anything else to it.   It's time to seek professional help.  Call us for more information

 

Our multi-disk array [RAID] is not appearing in MY COMPUTER?

5.25" MFM 110 MB HDD (2.5" ATA 6495 MB HDD, US & UK pennies for comparison)This can indicate a serious problem caused by either hardware failure or failure of  an important configuration file.   If you are not familiar with this level of technology, then you should immediately seek professional assistance.   Microsoft has several programs that can address this type of problem but they are professional tools which can do more damage if used incorrectly.   However, your data is most likely safe, and can be recovered.   Consult with those who administer the server, or look for saved configuration notes or files.   Then seek professional help. Call us for more information

 

My database won't open, it says...

More information is required to even begin to answer this question.   However, the most likely cause is some configuration error on your machine.   See if you can open the database from some other computer on the network.   If this works, then reinstall the correct configuration on your machine.   If not then the database may just be corrupted, and most database developers provide some utility programs for repairs.   If all else fails, your data is usually recoverable and if it is not to complex {i.e. does not include external joins}, then it can be reconstructed.    Your problem may also be failed hardware at the server.   Professional help is recommended. Call us for more information

 

When I try to open my program it keeps asking me to select a file?

This is often a simple configuration problem, perhaps for some reason its looking in the wrong directory.  It may also mean that the file that you want to use has become corrupted.   The first step is to reboot your computer, then before you open any other applications, find and delete all files with the extension TMP.  Then reboot and try again.   If this fails, reinstalling the software may be helpful, but it could also further damage your chances of recovery.  If the program is an accounting package like QuickBooks, a CRM like ACT, or and Email client like Eudora there are usually a few simple steps to see if recovery is possible, or if more heroic efforts are necessary.   Seek professional help if the problem is not easy to solve.Call us for more information

 

A partition on my server will not mount?

This is usually a configuration problem!  But it may also indicate some corruption in the partition table, or file allocation system.  If you have adequate virus protection in place, then you may find some success with a program like a partition manager.  However, be extremely careful with this or any other type of invasive system program, because they may render your drive un-recoverable.  

If you don't care about the data on the partition, you can generally recover use of the drive by regenerating the master partition with a program like FDISK which is a standard DOS or Windows utility.  However, this will permanently erase your data. Call us for more information


 

My web server will not display my website, even though the correct file exists.

HTML files, especially when they include elaborate scripts can often become corrupted through manual or automatic updates.    Front Page users often encounter problems with navigation bars for this very reason.   If you have a back-up, a simple restoration of the INDEX file will remove the problem.   Re-generating the page is also successful sometimes.   However, if the easy solutions don't work you may need to have the page, supporting directories, and index files examined for recovery.   We can help you with this.  Call us for more information

Why is data recovery so expensive?  And why do I have ship my media?

Data recovery is a service that you only utilize after most other technicians have evaluated your media and determined that the data is not retrievable.   That means that in order to recover your data, we must employ expensive equipment, expensive parts, very expensive personnel, and often many man-hours to achieve the recovery.   We like to say that this is the Magic business...but there is no Magic Wand.    

Because the skill set required for a data recovery technician is so enormous, there are only a few hundred people in the world who can do this work, and they can't be everywhere.   Our smaller offices are often staffed by small groups of technicians and administrative staff, while our most senior technicians are concentrated at the national labs on the East & West coasts.


How safe is the data recovery process, will my drive be damaged...

Our approach is to stabilize, and normalize your drive, ensuring that the problem is un-related to the integrity of  your  data.   We then use our proprietary back-up techniques to move your accessible data to a safe environment.   Only then do we consider opening your drive for more risky and heroic attempts.

 

I'm concerned about shipping my drive, I need a special shipping box.

Although careful packaging is sufficient, for the shipment of drives and laptops, we can also get you a specialized shipping box (from Hi-TechMovers), or pick up your drive.

 

My data was returned to me with the RAR or ZIP extension, how can I access it?

Microphotograph of a hard disk head. The size of the front face (which is the "trailing face" of the slider) is about 0.3 mm × 1.0 mm. The (not visible) bottom face of the slider is about 1.0 mm × 1.25 mm (so called "nano" size) and faces the platter. One functional part of the head is the round, orange structure in the middle - the lithographically defined copper coil of the write transducer. Also note the electric connections by wires bonded to gold-plated pads.These are compressed files, or archives.  They are files that contain many smaller files.   To open one of these files with the RAR extension, please click here to download the RAR program.  For files with the ZIP extension, please download the Zip program from this site.

 

 

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