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- Media submitted with improper packaging
will
be accepted, but the minimum success rate may be affected.
This is because, improper packaging can further damage your media, and
may ruin your chances of successful recovery.
We are not responsible for
damage caused during shipment & recovery procedure, any items left more
than 30 days after confirming the result, any recovered data after
picking up (or receiving) more than 7 days, any data loss.
- Media can be returned by whatever method you describe.
However, you will be charged the full insured shipping fee..
- Data recovery is a service, not a product. This means that
we will always tell you the potential for success, before we accept
your payment for a particular procedure. All payments
for service are non-cancelable.
- Data
recovery is a destructive process, unless you have written
notification, your media will be subjected to various physical and
software processes which may render it un-usable. However,
all drive manufacturer warrantees
are protected through out our procedures.
By
submitting your media you explicitly agree to these procedures.
- The minimum
costs of recovery, unless specified in writing, is
$400.
USD. Although some discounts may apply, for non-profit
institutions, and students, and additional discounts are available for
secure payments. All data submitted for recovery must
be worth at least this minimum. Media submitted, and
successfully recovered is a costly, time consuming process, this is
explicitly agreed by your submission. Media successfully recovered
will obligate the submitter to a minimum cost of $500, less discounts.
Payments less than the minimum will not be accepted as full payment,
and those whom submit such payments will be pursued by our legal and
collection departments. The only exceptions to this will be when
the time stated for recovery, by the customer at the time of
submission are exceeded.
- Media submitted with invalid payment, or
invalid return address information will be held until valid payment or
address information is provided. Media submitted with
invalid information will be held for 30 days, and after that point
will be destroyed or discarded.
- Charge extra for any other
services, such as, installing programs, setting up the recovered data...
No refund for paid service charges.
- 3% interest & $20 storage
fee per month will be added up for unpaid jobs.
- You agree that we may
service your media at any one of our locations.
- For status, please email,
or access your status page as indicated in our initial RMA email.
Non-emergency customers who call more than once per day for status will
be upgraded to the next higher level of service. Please limit your phone
calls please.
- Warrantees of
drive enclosures, such as USB cases, or network appliance cases, are
not protected. Cases must be opened in order for
your drive to be recovered. In actual practice, the cases
are rarely damaged, however most manufacturer warrantees do not allow
the case to be opened.
All Data Recovery
is considered to be assigned risk or experimental by the
manufacturers!
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